Travel Agency Web Site
For travel agencies, an Internet-based application can allow users to log in from anywhere in the world to manage customer information and travel. The application ties into airline, cruise line, and hotel Web sites to automate ordering and updating of itineraries. Remote offices or overseas branches have the same information as the home office, providing expert service to customers who are away from home. A customer portal can tie into the same information that the user is working with to control his or her vacation. Updates are in real time, so recent changes to itinerary are accessible to customers and employees.
Transportation Management
Internet-based applications can greatly streamline and improve data and employee management for transportation companies. Everyone from the stakeholders to the employees to the customers can have simultaneous, real time access to the information that is pertinent to them. Employee time spent on information processing and coordination can be reduced as a result of the power of an integrated “live” application. Practical benefits include:
- Stakeholders have tools to manage data and instantaneous provision of updated information to the parties involved
- Everyone can receive updates through e-mail or on the Web
- Customers who ship goods can tell where those goods are in real time
- Drivers moving goods can update their itineraries no matter where they are
- Workers receiving goods can update their schedules to reflect correct delivery times and locations
Labor Management
Many supervisors lack the tools to effectively manage their workforce. As a company's Full Time Employee (FTE) count increases, complexity increases in scheduling and in the tracking of important components of labor management, such as sick days (ever wonder how many Wal-Mart employees are out sick on a given day?). Internet-based applications give supervisors the tools they need to manage their teams from wherever those teams might be stationed. The supervisor can:
- Track workers, not just based on their presence or absence, but on important management considerations such as which job an employee is working on, and how many hours that worker spent on it.
- Track workers, not just based on their presence or absence, but on important management considerations such as which job an employee is working on, and how many hours that worker spent on it.
- Centralized data collection provides employees with accurate and detailed information that is in a useful format.
- Improvements in the quality and integration of data allow fraud and over billing to be dramatically reduced, and that means improved efficiency and cost savings.
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